Please see our System Requirements section for the latest information on system requirements and browser support for Thomson Innovation.
Thomson Innovation is designed for a minimum screen resolution of 1024 x 768 pixels. Please see our System Requirements section for the latest information on system requirements and browser support for Thomson Innovation.
Yes, we do. Please see our System Requirements section for the latest information on system requirements and browser support for Thomson Innovation.
Thomson Innovation uses JavaScript in many places. But the latest versions of Microsoft Internet Explorer, Mozilla Firefox, and Netscape enable JavaScript as a default setting, so, there should be no problem as long as you have a fairly up to date browser installed.
Citation mapping is the only tool that requires a plug-in, you will need to have the most current version of the Java runtime environment (JRE) and browser plug-in on your system in order to display the citation maps. See the Checking Your Java Capabilities section of the Citation Mapping help for more information.
Her screens could be different from yours for one of two reasons: she has a different subscription level than you or she has customized her screens using preferences and other display and sort options. You can find more information about preferences and the Express and Professional subscription levels here.
Yes, there are two subscription levels: Professional and Express. The Professional level provides full functionality of all features in Thomson Innovation. The Express level provides a simplified interface with more limited features and functionality.
One or more people in your company have been designated as account administrators. That is who you need to talk with about changing your subscription level. Your account administrator will know whether additional Professional seats are available or if a new contract needs to be negotiated before the change can be made.
The BETA icon identifies features and functions that are still being tested in our beta development stage. You are currently using the Market Release of Thomson Innovation and it shows you some features are still technically in development.
The Market Release combines commercially ready components with some that are still in the beta stage of development and undergoing preparation for a series of scheduled commercial releases. These beta stage components are identified with oval beta flags wherever they occur in the application.
The features and functions that are commercially ready are: Search, Result Set, and Record View for Patents, DWPI, and Literature; Cross Search; Marked List, Work Files, Highlighting, Citation Mapping; Charts, Corporate Tree, Saved Searches and Alerts; Saved Work folders structure; Navigation; Exports & Reports, Document Delivery, and Japanese machine-assisted patent translations (JP-MAT).
While we want to give you a sneak peak at the beta-flagged features and functions, bear in mind they are not yet production-ready and should therefore be used with a corresponding degree of caution. The components that are beta-flagged are: Preferences, Public Folders, and Sharing.
If you do use features that are still in beta, we’d love to hear you’re feedback on them. Use the Feedback link in the footer on any page of the site to tell us what you think.
If our help and FAQ pages do not help you to resolve the problem, please contact our help desk at http://scientific.thomson.com/support/techsupport. Be sure to describe the problem with as much detail as possible, including where and how the problem occurred. Also, please indicate an email address where we may contact you regarding the resolution of your problem.
When auto login is on (enabled), you do not need to re-enter your login credentials each time you log in. Auto login enables you to log in by just loading the login page. If you step away from your desk and find when you return that you have been logged out due to inactivity, re-establish your session by reloading the login page.
Auto login is off (disabled) by default. To turn it on, select Preferences from the main menu, then General, and set Automatic Login to On.
If you share your computer with other users, it is best to leave auto login turned off.
When you first turn auto login on, you need to log out and then log back in again to activate it (for security purposes). The process works like this:
You are in the application and your auto login is in the default stage of off.
Go into your preferences and turn auto login On.
Logout whenever you are ready to end your session.
The next time you want to log in, you must do so manually (using your email address and password). Auto login will then be fully activated and remain so until you choose to change it.