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Global Customer Support

For technical support, go to our Welcome to the Global Customer Support Center page where where you can open a ticket for customer, product, and technical support.

For telephone numbers and hours of operation, go to our Contact Us page.

To request changes to a product's database, go to our Data Change & Missing Article/Journal Issue Request page.

Questions about network connections and/or the use of your Web browser should be directed to your network administrator.

Save the entire help file to your computer to open it at any time. The saved file contains all the help topics created for the product you are using.

Open an internet browser to Web of Science.

Select the desired database from the Select a database drop-down menu, for example, Derwent Innovations Index.

From the top-right side of the screen, select Help > Web of Science Help.

The Support links open a new browser window when you click the link.